FLENT.IN REFUND & EXCHANGE POLICY
Flent.in, a product offering of Slaash Technologies Private Limited (hereinafter referred to as “Platform”, “We”,
“Our” or “Us”), we aim to provide our tenants with a transparent and flexible rental experience. Please carefully review our Refund & Exchange Policy to understand the terms and conditions that apply.
1.Refund Policy
1.1 Token Payment
The token payment made at the time of booking is non-refundable and serves as a binding commitment to the tenant agreement. By making this payment, you secure the property and indicate your intent to move forward with the tenancy. The non-refundable nature of this payment ensures that both parties are committed to the agreement and that the property is reserved exclusively for you. This policy upholds the integrity of our booking process and maintains transparency in our operations.
1.2 Early Exit from Lock-In Period
If a tenant exits the lock-in period without providing the required notice, both the rent for the current month and the security deposit will be forfeited in full. The standard notice period for exit is one month unless otherwise communicated. This policy enforces strict compliance with tenancy agreements and ensures effective management of property availability.
1.3 Exiting without Serving Notice Period
If a tenant exits the property without serving the required notice period (typically one month unless stated otherwise), the entire security deposit will be forfeited. Additionally, any intimation regarding the tenant's exit will only be considered valid if communicated via email to agreements@flent.in
1.4 Monthly Rent Payments
Rent is required to be paid in advance by the 5th of each month. If rent is not paid by this deadline, Flent will impose a non-refundable late payment penalty of INR 2,000. Once rent is paid, it is non-refundable, even if the tenant vacates the property before the end of the month.
1.5 Unforeseen Circumstances
In the event that we are unable to fulfill specific requests previously agreed upon, such as accommodation in an all-female property or placement with vegetarian-only flatmates, the tenant will be eligible for a full refund of any payments made, provided the request was communicated in writing to a designated representative (or agreements@flent.in) prior to the token payment. If the tenant has already moved in, legal fees, move-out charges, and any rental loss due to vacancy will be applicable. This ensures clarity and adherence to the agreed terms.
1.6 Flent Reserve
For customers opting for Flent Reserve (Reserve), we maintain a clear and transparent refund and adjustment policy. If you elect to move forward with Flent, the booking fee will be applied toward your security deposit, ensuring a seamless transition. Should you choose not to proceed after making a booking, the full booking fee will be refunded within 7 working days, without exception or further inquiry. This policy safeguards both flexibility and clarity, providing reassurance to all Reserve customers.
2.Exchange Policy
2.1 Room or Property Exchanges
Tenants may request an exchange of rooms or properties, subject to availability and approval by both parties. Any exchange may involve rent adjustments based on the new property’s pricing. Additionally, standard exit fees, including agreement changes and cleaning charges, will apply. The tenant must settle all pending dues with Flent and any flatmates before the exchange can proceed. Tenants will be informed of any price differences and must agree to the new terms before the exchange is finalized.
We are committed to providing a smooth and satisfactory rental experience. If you have any questions or need further assistance regarding our Refund & Exchange Policy, please do not hesitate to contact us.
Mail: agreements@flent.in
Corporate Office: Slash Technologies Private Limited, WeWork Pavilion, 62/63 The Pavilion, Church Street, Bangalore, Karnataka 560001