FLENT.IN REFUND & EXCHANGE POLICY
Flent.in, a product offering of Slaash Technologies Private Limited (hereinafter referred to as “Platform”, “We”,
“Our” or “Us”), we aim to provide our tenants with a transparent and flexible rental experience. Please carefully review our Refund & Exchange Policy to understand the terms and conditions that apply.
1.Refund Policy
1.1 Token Payment
The token payment made at the time of booking a property is non-refundable. This amount secures your booking and is a commitment to the rental agreement.
1.2 Early Exit from Lock-In Period
If a tenant decides to exit the lock-in period without providing proper notice or arranging for a replacement tenant, the rent for the current month and the security deposit paid will be forfeited. This policy helps us manage and maintain property availability and tenancy agreements effectively.
1.3 Monthly Rent Payments
Rent is required to be paid in advance at the beginning of each month. Once paid, the monthly rent is non-refundable, regardless of whether the tenant decides to vacate the property before the month ends.
1.4 Unforeseen Circumstances
In the event that we are unable to fulfill specific requests previously promised to the tenant, such as accommodation in an all-female property or ensuring vegetarian-only flatmates, we will offer a full refund of any payments made if the tenant chooses to forfeit their stay. This ensures that our tenants' expectations and needs are respected and met to the best of our ability.
2.Exchange Policy
2.1 Room or Property Exchanges
Tenants may request an exchange of rooms or properties. Such exchanges are subject to the availability of the desired room or property and the approval of both parties involved.
Any exchange of rooms or properties may result in adjustments to the rent based on the pricing of the new room or property. Tenants will be informed of any price differences and must agree to the new terms before the exchange is finalised.
All exchanges are at the discretion of Flent and the tenant. We will do our best to accommodate exchange requests but cannot guarantee approval in every case.
We are committed to providing a smooth and satisfactory rental experience. If you have any questions or need further assistance regarding our Refund & Exchange Policy, please do not hesitate to contact us.
Mail: support@flent.in
Corporate Office: Slash Technologies Private Limited, WeWork Pavilion, 62/63 The Pavilion, Church Street, Bangalore, Karnataka 560001